Healthy Nail Repair & Fungus Spray

Nail Fungus Spray – A natural anti-fungal treatment with a soothing and cooling effect to help restore healthy nails.

✅ Overview
✔ Strength Formula (label) – Targets nail fungus effectively using a potent blend that helps eliminate infections and promote nail recovery.
✔ Natural Anti-Fungal (label) – Made with natural ingredients to fight fungal infections gently and safely.
✔ Soothing & Cooling (label) – Instantly calms itching or irritation, giving a refreshing sensation after each application.
✔ Safe & Gentle (icon on label) – Suitable for regular use on both toenails and fingernails without causing redness or bumps.

Return & Replacement Policy — Tazeen

Effective: July 2025-26

Thank you for shopping at Tazeen. We want every order to reach you in perfect condition. Please take a moment to read this policy so you know exactly what to expect if something goes wrong with your order.

Our Commitment to You

At Tazeen, we take the quality of every order seriously. All our products are fulfilled through Tazah Global LLC (Zambeel), and our return and replacement terms align fully with their official policy for UAE sellers.

We want to be completely transparent: **Tazeen does not offer cash refunds.** However, if your order arrives incorrect, damaged, or faulty — we will replace it for free. Your satisfaction is our priority and we will always work to make things right.

When We Will Replace Your Order for Free

We are happy to send you a free replacement if any of the following apply to your order:

You received the **wrong item** — wrong product, wrong colour, or wrong variant. Your item arrived **broken or physically damaged** — cracked, crushed, or unusable straight out of the box. Your item is **faulty or defective** — for example, an electronic device that does not turn on, or a sealed beauty product that arrived open or contaminated. And your complaint is submitted **within 30 days** of your delivery date.

As long as one of these conditions applies and your complaint reaches us within the 30-day window, we will arrange a free replacement and cover all associated shipping costs.

When We Are Unable to Accept a Claim

We want to be honest with you about the situations where we cannot process a return or replacement.

Change of mind — If you simply no longer want the product or ordered by mistake, we are unable to accept a return or issue a replacement. All sales are final once an order has been dispatched. This is a firm rule in line with Zambeel's official policy and applies to all orders without exception.

No proof provided — All claims require clear photo or video evidence of the fault, damage, or incorrect item. Claims submitted without supporting evidence cannot be processed regardless of the circumstances.

Complaint raised after 30 days — Any complaint received more than 30 days after the delivery date will not be accepted, regardless of the reason. Please contact us as soon as possible if you have an issue with your order.

Used products that are not faulty — If you have opened and used a product and it is not defective, it does not qualify for a replacement. We recommend inspecting your order before opening and using it.
Minor colour or shade differences — Slight variations between product photos and the actual item due to screen settings or photography lighting are not grounds for a replacement. Product images are as accurate as possible but may vary slightly on different devices.

How to Submit a Replacement Request

The process is simple. If your order falls under one of the eligible reasons above, here is exactly what to do.

Step 1 — Contact us within 30 days of delivery via WhatsApp or our store contact form. Include your order number and full name so we can locate your order quickly.

Step 2 — Send us clear photos or a short video showing the issue — the wrong item, the damage, or the defect. This is required for every claim without exception and helps us resolve things faster for you.

Step 3 — Our team will review your submission within 2 working days and confirm whether your replacement is approved.

Step 4 — Once approved, pack the product securely in its original box with all accessories and packaging included. A courier will be arranged to collect the item from your address.

Step 5 — Your replacement will be dispatched within 5 working days of us receiving the returned item. In some cases this may take up to 14 working days — we will keep you informed throughout.

Important: Please do not return any item without contacting us first and receiving written approval. Unauthorised returns will not be accepted and no replacement will be issued.

Our Refund Policy

In line with Zambeel's official fulfillment policy, **Tazeen does not offer monetary refunds under any circumstances.** All eligible claims are resolved exclusively through free product replacement.

Since all Tazeen orders are placed on a cash-on-delivery basis, there are no card or online transactions to reverse. If your replacement claim is approved, you will receive a brand new item shipped directly to your address at no additional cost.

In exceptional cases — such as a product being permanently out of stock — Tazeen reserves the right to offer a store credit or an alternative product of equal value as a substitute for a direct replacement.

A Note on Cash on Delivery Orders

All Tazeen orders are delivered and paid for on a cash-on-delivery basis. When your order arrives, we strongly encourage you to visually check the outer packaging before handing over payment to the courier.

If the packaging appears visibly damaged or tampered with before you open it, please make a note of this with the courier at the door. This will support your claim if the product inside is found to be damaged.

Please be aware that refusing a delivery at the door without a valid reason is not considered a return and is not covered under this policy. Repeated unexplained refusals may affect your ability to place future orders with Tazeen.

What If Your Order Doesn't Arrive?

If your order tracking shows as delivered but you have not received it, please contact us within 7 days of the marked delivery date. We will open an investigation with the courier immediately and arrange a replacement if the order is confirmed as lost.

If your order has not arrived within 10 working days of your confirmation, please reach out and we will follow up with the fulfillment team on your behalf. Delays can occasionally occur during peak periods but we will always keep you updated.

Contact Us

We are here to help. Reach out to the Tazeen support team via WhatsApp or our store contact form and we will get back to you within 24 hours.

When contacting us, always include your order number, your full name, and clear photos or a video of the issue so we can resolve your claim as quickly as possible.

Support hours: Sunday – Thursday, 9am – 6pm UAE time.

This policy is governed by the laws of the United Arab Emirates. Tazeen (tazeenonline.com) is fulfilled in partnership with Tazah Global LLC (Zambeel), Warehouse #13, Plot #4488, Al Sajaa Industrial, Sharjah, UAE. By placing an order with Tazeen, you acknowledge and accept the terms of this Return & Replacement Policy. Tazeen reserves the right to update this policy at any time. Last updated: July 2025.